Susan Hooper

Susan sits on the Boards of Moonpig plc (Chair of the Remuneration Committee, ESG lead and DNED for workforce engagement) and Uber UK. Susan is a Co-Founder and Board Member of Chapter Zero, an organisation dedicated to providing education, insight and support on climate change to Non-Executive Board Directors and Chairs. She is involved in several start-ups in carbon capture and sustainability and is also an Ambassador for the World Travel & Tourism Council (WTTC).

Prior to her plural career, Susan was Managing Director of British Gas Residential Services, a £1.8bn revenue division, leading the Service and Repair, Central Heating Installations, Electrical Services, and Dyno-Rod business units. She joined British Gas from the Acromas Group where she was Chief Executive of the Travel division, responsible for Saga Holidays, Hotels and Cruises, the AA Travel division, and Titan Travel. Previously, she held senior roles at Royal Caribbean International, Avis Europe, PepsiCo International, McKinsey & Co, and Saatchi & Saatchi, living in over seven countries worldwide.

Susan was previously Chair of Tangle Teezer ltd (owned by Mayfair Equity) before its sale to Bic S.A. in 2024, of Carbon Gap, and of Caresourcer.com in Edinburgh and has held several non-executive directorships including: Department for Exiting the European Union (DExEU), Wizz Air plc, Courtaulds plc, Royal & Sun Alliance plc, Transcom, First Choice Ltd., S.C Johnson, Whitbread plc, Affinity Water and The Rank Group plc. Susan was also a member of the Advisory Board of the LUISS Business School in Rome.

Susan has a BA from the Johns Hopkins University in Baltimore, MD, and an MA from the Johns Hopkins School of Advanced International Studies (S.A.I.S.) in Washington DC. She is fluent in German and Italian.

Susan lives near London with her husband. She loves being outdoors and enjoys combining sailing, travel and photography.

“I believe in the power of an individual to make a positive impact by focusing on the areas where you have direct expertise – in other words, ‘fish in your own pond’ and focus on where you can make a difference. Chapter Zero is a perfect avenue to allow me to help board members to educate themselves on the topic of climate change and its impact on the businesses they lead. I am committed to make a difference where I can to help ensure we make the right decisions for the future.”